IT Support and Service Engineer (all gender)
- Vienna
- Fulltime
- Monthly salary: 3,571.43 EUR
Vienna - 40 Weekly hours - As of now
If you thrive in a fast-paced environment, enjoy solving complex technical challenges, and are committed to providing exceptional customer service and internal support, we want to hear from you.
As an IT Support and Service Engineer, you will be a key point of contact for our internal and external users, providing timely and effective technical support and owning cases through to resolution.
You will play a crucial role in ensuring the smooth operation of our IT infrastructure and contributing to the overall productivity of our organization.
Role description
- Provide independent 1st and 2nd level support and act as an escalation point for service partners via Jira, email, phone, or in person
- Troubleshoot and resolve hardware, software, and network issues, including those specific to our company’s service and application stack
- Install, configure, and maintain IT equipment in line with company standards and procedures, and optimize workplace technologies
- Manage the full user lifecycle, from onboarding to offboarding, including role-based changes, in our Microsoft hybrid domain environment
- Monitor, maintain, and troubleshoot hybrid server environments and physical network infrastructure using monitoring systems
- Document support cases, resolutions, and operational procedures in Jira Service Management and Confluence, ensuring accuracy and compliance with ITIL practices
- Actively participate in projects related to the implementation of new technologies and the migration of our current hardware and software landscape
- Own incidents end-to-end (root cause analysis, resolution, prevention) and document the steps taken in the knowledge base - not just escalate
Your professional profile
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- 3 years of experience in an IT service role, demonstrating a strong track record of problem-solving and customer service; ideally with experience supporting state-of-the-art products
- Proficient in troubleshooting and resolving issues across Windows operating systems (Linux is a plus), as well as network infrastructure; able to quickly learn product-specific technologies and applications
- Experience with Microsoft 365, Azure services, and on-premises Active Directory/user management
- Familiarity with ticketing systems (e.g., Jira Service Management) and IT documentation best practices, including the ability to create troubleshooting documentation and guides
- Fluency in German and English (Italian or Croatian is a plus)
What we offer
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A challenging and rewarding full-time role with situational remote work opportunities -
Company benefits with various offerings -
The chance to work with state-of-the-art technologies and tools, especially AI -
A clear career path with opportunities for professional growth and development -
A comprehensive education plan to support your continuous learning and skill enhancement -
Collaboration with growing cross-functional multinational team on business-critical projects -
A dynamic work environment that values innovation and expertise
Join our dynamic IT team and play a key role in shaping the future at Best in Parking!
Apply now to become our new IT Support and Service Engineer.
