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IT Support and Service Engineer (all gender)

  • Vienna
  • Fulltime
  • Monthly salary: 3,571.43 EUR
IT Support and Service Engineer (all gender), 1. image

Vienna - 40 Weekly hours - As of now

Best in Parking AG is seeking a passionate and driven IT Support and Service Engineer to join our dynamic team.  
 
If you thrive in a fast-paced environment, enjoy solving complex technical challenges, and are committed to providing exceptional customer service and internal support, we want to hear from you! 
 
As an IT Support and Service Engineer, you will be the first point of contact for our internal and external users, providing timely and effective technical support. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and contributing to the overall productivity of our organization. 

Role description

  • Provide effective 1st and 2nd level support and act as an escalation point for service partners via JIRA, email, phone, or in-person
  • Troubleshoot and resolve hardware, software, and network issues, including those specific to our company's service and application stack
  • Install, configure, and maintain IT equipment in line with company standards and procedures
  • Manage the full user lifecycle, from onboarding to offboarding, including role-based changes, in our Microsoft hybrid domain environment
  • Monitor, maintain, and troubleshoot hybrid server environments and physical network infrastructure using monitoring systems
  • Document support cases, resolutions, and operational procedures in Jira Service Management and Confluence, ensuring accuracy and compliance with ITIL practices 

Your professional profile

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
  • 3 years of experience in an IT service role, demonstrating a strong track record of problem-solving and customer service,  ideally with experience supporting state-of-the-art products 
  • Proficient in troubleshooting and resolving issues across Windows (Linux as a plus) operating systems, as well as network infrastructure, and demonstrates ability to quickly learn new product specific technologies and applications
  • Experience with Microsoft 365, Azure and on-premise-AD and user management
  • Familiarity with ticketing systems (e.g., Jira Service Management) and IT documentation best practices, and the ability to create troubleshooting documentation and guides 
  • Fluency in German and English (Italian or Croatian as a plus) 

What we offer

  • A challenging and rewarding full-time role with situational remote work opportunities
  • Company benefits with various offerings
  • The chance to work with state-of-the-art technologies and tools
  • A clear career path with opportunities for professional growth and development
  • A comprehensive education plan to support your continuous learning and skill enhancement
  • Annual performance evaluations tied to a rewarding system based on KPIs  
  • Collaboration with growing cross-functional multinational team on business-critical projects  
  • A dynamic work environment that values innovation and expertise 
For this position, we offer a gross annual salary from € 50.000,00 on a full-time basis (All-In) above the collective agreement plus variable salary components with the willingness to overpay with appropriate experience and qualifications.

Join our dynamic IT team and play a key role in shaping the future at Best in Parking! 
Apply now to become our new IT Support and Service Engineer.